Heidi Health Review: Pricing, Features & Comparison (2026)
Is Heidi Health the right AI scribe for you? We break down pricing, features, and how it compares to alternatives like SOAP Note Buddy.
Quick Verdict
What is Heidi Health?
Heidi Health (also known as Heidi AI) is an ambient AI medical scribe founded in 2019 in Melbourne, Australia. The platform listens to patient-clinician conversations and automatically generates clinical documentation including SOAP notes, referrals, and summaries.
Heidi has raised approximately $96.6 million in funding, including a $65 million Series B led by Point72 Private Investments in October 2025, valuing the company at $465 million. The platform now serves over 2 million clinicians across 116 countries, supporting more than 2 million patient consultations per week.
The company claims to have returned 18 million+ hours to clinicians in 18 months, with users reporting a 51% reduction in documentation time per consultation.
Heidi Health is an "ambient" scribe, meaning it records audio during patient visits. SOAP Note Buddy offers two options: generate notes from your EHR context (no recording needed), OR use Voice Scribe to record a visit hands-free, similar to Heidi. It runs as a browser extension and as iOS and Android apps.
Heidi Health Pricing
Heidi offers a tiered pricing structure with a useful free tier. The Clinician (Pro) plan was raised to $150/user/month (billed yearly) in February 2026, up from the previous ~$99/month — a substantial increase that significantly changes the value calculation:
Free
$0/month
- Unlimited basic notes
- 10 Pro Actions per month
- Good for trying the platform
Clinician (Pro)
$150/month (billed yearly)
- RAISED from ~$99 to $150 in Feb 2026
- Unlimited everything
- All Pro Actions included
Together (Teams)
$150/user/month
- All Pro features
- Team templates
- Session sharing
- EHR integration
Enterprise
Custom pricing
- SSO
- Coding workflows
- Multi-team management
- Org-wide BAA
The Clinician plan is annual-only at $1,800/year ($150/month equivalent) as of Feb 2026.
by choosing SOAP Note Buddy ($29-$89/mo) instead of Heidi at $150/mo. Plus universal EHR auto-fill on ANY web EHR — not just 5 pre-built integrations.
Heidi Health Features
Ambient Audio Capture
Real-time transcription during patient visits with live audio health indicators showing transcription confidence. No audio retained after processing.
110+ Languages
Auto-language detection that handles multiple languages spoken simultaneously. Strong international support.
AI Note Generation
Creates SOAP notes, referrals, and summaries. Standard scribe for routine cases, Extended scribe for complex cases. Customizable templates.
EHR Integrations
Native integrations with Epic (launches within Epic workspace), athenahealth, Best Practice, Cliniko, and MediRecords.
Global Compliance
HIPAA, SOC2, ISO 27001, GDPR, PIPEDA, APP (Australia), and NHS compliant. Data localization in AU, CA, US, UK.
AI Command Line
Instruct Heidi on specific note tasks with natural language commands. Teach it your exact writing style over time.
200+ Medical Specialties Supported
Heidi supports a wide range of specialties including family medicine, internal medicine, psychiatry, pediatrics, OB/GYN, orthopedics, dermatology, and more.
Heidi Health Pros & Cons
Pros
- Generous free tier with unlimited basic notes
- Excellent ambient listening accuracy
- 110+ languages with auto-detection
- Strong EHR integrations (Epic, athena, Best Practice)
- Customizable templates that learn your style
- Privacy-focused - no permanent audio retention
- Notes ready by time next session starts
- Large user base (2M+ clinicians)
Cons
- $150/month (raised Feb 2026) - now one of the most expensive non-enterprise scribes
- EHR integration complexity - may require IT support, weeks to implement
- Android app unreliable - frequent crashes and freezes reported
- Generalist design - narrative-heavy sessions need more editing
- Technical support can be slow
- Requires audio recording during patient visits
User Reviews
"Heidi has incredible ambient listening that can take an entire examination and summarize it into any template you create with the level of specificity you select."
- G2 Review
"By the time I'm ready to start my next session, the previous session was already transcribed, saving me hours of time."
- G2 Review
"When it works it's decent and has great potential. However, so far it's only worked once and I've tried it during 11 appointments. Extremely unreliable."
- Google Play Review (Android)
"The Heidi app is unreliable and not fit for purpose. It is buggy, fails to record properly, and frequently freezes."
- Google Play Review (Android)
Heidi Health vs SOAP Note Buddy
Both tools aim to reduce documentation time, but they take different approaches. Here's how they compare:
| Feature | Heidi Health | SOAP Note Buddy |
|---|---|---|
| Monthly Price | $150/month (Pro, raised Feb 2026) | $29 / $59 / $89 |
| Annual Cost | $1,800/year | $299 / $599 / $899 |
| Free Trial | 14 days + Free tier | 7 days |
| Requires Recording | Yes - ambient audio only | No - but Voice Scribe available |
| How It Works | Listens to patient conversations | EHR context (no recording) OR Voice Scribe (recording) |
| EHR Compatibility | Limited to 5 pre-built integrations (Epic, athena, Best Practice, Cliniko, MediRecords) | Universal — works with ANY web EHR |
| Setup Time | Can take weeks with IT | Under a minute (extension or app) |
| Language Support | 110+ languages | English-focused |
| Field Auto-Fill | Copy/paste or EHR integration | Automatic field detection & fill |
| Mobile App | iOS (reliable), Android (issues) | iOS and Android apps + desktop extension |
| HIPAA Compliant | Yes (SOC2, ISO 27001) | Yes (BAA available) |
| Best For | GPs, high-volume, international | Therapists (PT, OT, SLP) & nurses |
Key Differences
Heidi's EHR integrations (Epic, athena) can take weeks to implement and require IT support. SOAP Note Buddy's browser extension works instantly with any browser-based EHR, no IT involvement needed, with iOS and Android apps for documenting on the go.
Heidi Health is ideal if you need multi-language support (110+ languages) or native EHR integration with Epic/athena and have the IT resources to implement it. The ambient listening is accurate when it works reliably.
SOAP Note Buddy gives you flexibility without the complexity. Use the browser extension for instant setup with ANY web-based EHR (universal AI field detection, no pre-built integrations required), or use Voice Scribe (Unlimited+ tier) when you want hands-free transcription. Starting at $29/mo — Heidi just raised to $150/mo — you save $900-$1,500/year while getting EHR coverage that doesn't require Heidi's specific list of 5 EHRs.
Who is Heidi Health Best For?
Heidi Health is a good fit for:
- GPs and primary care physicians who see dozens of patients daily and need rapid SOAP notes
- High-volume clinicians who want fast, structured documentation
- International practices needing multi-language support (110+ languages)
- Australia/UK/Canada practices benefiting from strong regional compliance
- Clinicians wanting customization who can teach Heidi their writing style
- Practices with IT support that can handle weeks-long EHR integration
Heidi Health may NOT be the best choice for:
- Budget-conscious solo practitioners - $150/mo (raised Feb 2026) is one of the most expensive non-enterprise scribes
- Those wanting simple self-serve setup - EHR integration can be complex
- Mental health/therapy practices - generalist design may need more editing for narrative-heavy notes
- Android users - significant reliability issues reported with Android app
- Home health providers - ambient recording in patient homes can be challenging
- Those without IT support - native EHR integrations require clinic-wide approval
Our Verdict
Heidi Health is a legitimate, well-funded AI scribe with impressive reach - 2 million clinicians across 116 countries is significant market validation. The $96.6 million in funding (including backing from Anthropic through Anthology) shows serious investor confidence.
The product strengths are real: excellent multi-language support (110+), strong ambient listening accuracy, and native EHR integrations with major systems like Epic and athenahealth. For international practices or high-volume GPs, these features justify consideration.
However, there are significant concerns for individual clinicians:
- Price: $150/month (raised Feb 2026) is among the most expensive non-enterprise scribes — up to 5x SOAP Note Buddy's $29 Starter
- Complexity: EHR integrations can take weeks with IT involvement
- Reliability: Android app has consistent complaints about crashes and freezing
If you're looking for a simpler, more affordable option, SOAP Note Buddy starts at $29/mo Starter, $59/mo Unlimited, or $89/mo Unlimited+ with Voice Scribe — versus Heidi's $150/mo. The browser extension works instantly with ANY web-based EHR via AI field detection (no pre-built integrations needed), so you install and start charting in under a minute instead of waiting weeks for integration. Plus, you get flexibility: generate notes without recording, or use Voice Scribe when you want hands-free transcription, all on the browser extension and iOS and Android apps.
Heidi Health is a solid product if you need multi-language support and can afford the price and integration timeline. For English-speaking solo practitioners or small practices wanting instant setup at half the cost, SOAP Note Buddy is the better value.
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Start Your Free TrialHeidi Health FAQ
How much does Heidi Health cost?
Heidi raised their Clinician (Pro) plan to $150/user/month (billed yearly = $1,800/year) in February 2026, up from approximately $99/mo previously. The free tier remains available but is limited to 10 Pro Actions per month. Enterprise pricing is custom.
Is Heidi Health HIPAA compliant?
Yes, Heidi is HIPAA compliant with SOC2 and ISO 27001 certifications. They also comply with GDPR (Europe), PIPEDA (Canada), APP (Australia), and NHS (UK). No permanent audio is retained - only text notes.
Does Heidi Health work with my EHR?
Heidi has native integrations with five EHRs: Epic, athenahealth, Best Practice, Cliniko, and MediRecords. If your EHR isn't one of these, you'll need to copy/paste. Native integration can also take weeks and often requires clinic-wide IT approval. SOAP Note Buddy works with ANY web-based EHR via AI field detection, no pre-built integration required.
Does Heidi Health record patient conversations?
Yes, Heidi is an ambient scribe that records audio during patient encounters. The audio is processed to generate notes, then deleted - no permanent audio storage.
How many languages does Heidi Health support?
Heidi supports 110+ languages with auto-language detection. It can even handle multiple languages spoken simultaneously during a single consultation.
Is Heidi Health reliable on Android?
Unfortunately, Android users report significant reliability issues including crashes, freezing, and recording failures. iOS users generally have a better experience. This is worth considering if you primarily use Android.
Is there a Heidi Health alternative that's more affordable?
Yes, SOAP Note Buddy starts at $29/month Starter (up to $89/mo Unlimited+ with Voice Scribe) — versus Heidi's new $150/mo Clinician plan. It offers a browser extension that works instantly with ANY browser-based EHR (no pre-built integrations, no weeks of IT work), iOS and Android apps, plus Voice Scribe for hands-free recording when you want it.
How does Heidi Health compare to SOAP Note Buddy?
Heidi offers ambient recording with 110+ languages at $150/mo (Feb 2026 raise). SOAP Note Buddy starts at $29/mo with universal EHR auto-fill on ANY web EHR, offers both note generation without recording AND Voice Scribe for hands-free recording (Unlimited+ tier), across a browser extension and iOS and Android apps. It works instantly without IT involvement.